Refund Policy

Failed videos: automatic

When a set can't be finished, because a take fails or the model turns down a photo, its ten credits go back on your balance on their own. There is nothing to fill in.

Unused credits: within 7 days

For a week after a purchase you can ask for your money back on any credits from that pack you haven't spent. If you've used some, we return the unspent share of what you paid.

Finished videos

Credits spent on a video that finished normally aren't refundable just because you don't like the result, so try a solo set or your best photos first. Sometimes a set finishes but is plainly wrong: someone's face never appears, a person shows up in another person's part, or a shot is garbled. Send us its My videos link within a week and, once we've looked, the credits come back.

How to ask

Email support@outstandingtinydesk.net from the address on your account with the order date and, if it's about a video, the video link. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

Chargebacks

Please contact us before opening a dispute with your bank; most issues are fixed faster by email. Accounts with open disputes may be paused until the dispute is resolved.